Shipping & Returns Policy

You have a window of 3 days from the date of receipt to initiate a refund request after

your order has been delivered.

Readymade Products (1-4 Days): Experience swift delivery with our readymade products! Orders for items marked as readymade will typically be processed and shipped within 1-4 business days from the date of purchase. Once your order is dispatched, you can anticipate receiving it promptly, allowing you to enjoy your new purchase without delay.

Stitching Products (4-10 Days): For items that require stitching or customization, we take the necessary time to ensure meticulous craftsmanship. Orders for stitching products will be processed within 4-10 business days from the date of purchase. Our skilled team of artisans will work diligently to craft your order to your specifications, ensuring the highest standards of quality.

Most products, with a few exceptions (please refer to FAQ), are eligible for return.

Return shipping costs will be covered by us.

You may request a refund for eligible items within 7 days of receiving your order. After receiving the product, we will refund the amount within 2-3 days.

In cases where the item received is damaged, defective, or does not match the

description on our website, a complete refund, including any applicable shipping

fees, will be issued.

Should your purchase be identified as counterfeit, a full refund will be provided,

along with any shipping fees incurred.

Get the process started by contacting our customer support at +91-8156 999 555 or

by initiating a return via email at [email protected] or through the "My

Accounts/My Orders" section.

Our courier services will schedule a pick-up, or you can arrange to send the item

back yourself.

Pack the item securely in its original packaging and condition. Hand it over to the

courier representative, ensuring that all tags remain intact.

Once we receive and inspect the returned item, your refund will be processed.

For select areas, we offer a re-pickup service in collaboration with our logistic

partners. If you are in an "out of service area," you will be notified via email. In such

cases, you have 3 days from our email confirmation to send the products through a

reputable courier.

* For "out of service area" returns, you'll be reimbursed for return courier

charges based on your chosen payment method.

* While sending products back, label the package with 'not for sale' or

'Defective goods return'.

* You can track your return status by logging into your account on our site.

* Notify us about your product return through [email protected] or by

calling/WhatsApp us on +91-8156 999 555 with your ORDER ID.

* Returned products must be in their original condition with tags and packaging.

* Used, washed, altered, or non-original condition products upon receipt won't

be eligible for refund, exchange, or return.

* Custom-made, pre-stitched, or personalized orders cannot be returned.

For exchanges, we'll issue "reward points" for a new purchase, including the value of

returned items and standard shipping credit. (Returns over Rs. 1000 won't include

shipping credit due to FREE shipping offer). Other benefits include:

* Your purchase price during a sale is guaranteed for exchanges.

* BulkAbaya Reward Points are valid for 12 months, stackable with other offers.

* Reward points are equivalent to cash and can be used with other offers.

* One exchange shipping fee is applicable per order. Repeated exchanges for

the same order won't have standard shipping fee.

* Issued reward points are non-cancellable and non-refundable.

* Clearance items are ineligible for return or exchange.